Parcel Protection
Add peace of mind to your order. If your package is lost in transit or arrives damaged, we’ll replace it—no hassle.
How It Works
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In-Transit Coverage: Selecting Parcel Protection at checkout protects your shipment against loss or damage while it’s on its way to you.
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Resolution Guarantee: If your covered order is damaged or lost before delivery, our team will send a replacement item once the claim is approved.
Claims Process
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Report the Issue: Contact our Customer Care team within 7 days of the delivery date
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Provide Proof (For Damage): Please attach photos and clear video showing the damaged items and packaging.
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For Loss in Transit: For missing orders, the carrier must officially confirm the parcel as lost before a claim can be finalised.
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Replacement: Once approved, we will ship a replacement item out to you right away.
Important Policy Notes
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Replacements Only: Parcel Protection covers item replacements only. Refunds, cash payouts, or store credit are not provided under this policy.
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Non-Refundable Fee: Parcel Protection is an optional service fee applied at checkout and cannot be cancelled, returned, or refunded once purchased.
- Applies to AU customers only
Questions?
If you need help or have any questions about your shipment, reach out to us via your order confirmation email—we’re here to help!
Care guide
Caring For Your Traveller Series Pieces
A little love goes a long way. Here's how to keep your pieces looking beautiful for years to come.
First, The Golden Rule For All Pieces
Take your jewellery off before showering, swimming, exercising and applying skincare or perfume. Put it on last, take it off first. ❤️
An Honest Note On Plated Jewellery
We believe you deserve to know exactly what you're wearing. Gold plated jewellery is beautiful and accessible but it does need a little more mindfulness than solid gold or sterling silver. With the right care it will stay radiant significantly longer — without it even the finest plating will show wear over time. This isn't a flaw, it's simply the nature of the material. And we'd rather tell you honestly so you can love it well.
Gold Plated & Vermeil
Keep away from moisture, perfume and lotions. To restore shine soak briefly in warm water with a drop of mild dish soap, rinse and dry gently with a soft cloth. Do not rub as this can wear away plating. Store individually in an airtight plastic bag when not wearing.
Sterling Silver With Platinum Plating
Here's a beautiful secret — the natural oils in your skin actually prevent tarnishing, so wear it often. When you do take it off store in an airtight plastic bag. To restore shine buff with a soft microfibre cloth or a little silver polish.
Solid Gold
Built to last generations. Soak in warm water with a drop of mild dish soap, use a very soft toothbrush or jewellery polish cloth for detailed metal settings. Rinse gently and dry with a soft cloth. Store in your soft pouch.
Gemstones & Quartz
Soak briefly in warm soapy water, use a very soft toothbrush for detailed settings, rinse well and air dry. Store in an airtight plastic bag for silver based pieces or a soft pouch for solid gold.
Still Have Questions?
Got any more questions about jewellery care? We're always here to help.
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